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Business announcement 2021/8/27

Centrals for Disease Control Announcement
In view of the cumulative total of confirmed cases of 2019 Novel Coronavirus (2019-nCoV) infection in China is rapidly growing. Please be informed that the Hotel will evaluate the guests’ health with respect to risk of coronavirus infection before confirming whether the room and restaurant reservations are accepted. Regrettably, we will refuse reservations from guests with the following health risk concerns as well as reservations made on behalf of such guests through a third party. Room and restaurant reservations that have been completed will receive full refund of deposits.

• Those who receive Home Isolation Notice or Home-based Quarantine Notice and wish to stay at the hotel for quarantine purposes, or to dine at the hotel restaurants, hold meetings or visit the hotel.
• Those who came from the infected areas (China, Hong Kong and Macau) or transferred flights in China, Hong Kong and Macau; however the infected area shall be defined as announced by the government from time to time and are not limited to the above-mentioned three areas.
• Those who refuse to have body temperature taken or show symptoms of cough, fever, shortness of breath, and refuse to wear masks and seek medical advice.

Starting from 1/Dec, guest who does not wear a face mask as required and refuses to wear it after being advised to do so will be fined not less than NT$3,000 and no more than NT$15,000 according to Communicable Disease Control Act by the local government.


COVID-19 Prevention Program Announcement

Start from 2021/8/27

1.Dining Service:
 -Lobby Lounge:Open daily 10:30 AM-9:00 PM
 -Fresh Corner:Open daily 7:00 AM-7:30 PM
 -Light Bar:Closed
 -Feast:
       -Breakfast:Open daily
       -Lunch:Thursday-Sunday;Wednesday-Sunday from 9/1
       -Afternoon Tea:Open daily
       -Dinner:Thursday-Sunday;Wednesday-Sunday from 9/1
 -Moon Japanese:Open daily
 -Yue: Open daily
 -Kanpai Classic:Take out only, last order at 8:30 PM
 -In-Room Dining:5 AM-10 PM, contact Guest Service Center to collect order card.
2.Service adjustment:
 -BoBo's Jungle:Open daily from , reservation only.
 -BoBo’s Neverland will be temporarily closed Tuesday to Thurday
from 9/2.
 -Fitness Center:Open daily, Mon. to Fri. 9AM-8PM;Sat. to Sun. 9AM-9PM,reservation only.
 -Swimming Pool and Sauna:Closed
 -Sheraton Club:Open daily 1-10PM from 8/1,reservation only.
 -City Shuttle:Suspended
 -Smoking Room:Closed
 -Housekeeping Service: Available on Mon. to Fri. 09:00-18:00
 -Laundry Service: Available on Mon., Wed., Fri. and Sun. Collect by 12:00 and return by 18:00.
*For Tue., Thur., Sat., Sun. hang the laundry bag on the door and contact Guest Service Center for pick up.


The Sheraton Hsinchu Hotel invites you to combat the Coronavirus epidemic, and create a safe environment
Please be informed that the Hotel will evaluate the guests’ health with respect to risk of coronavirus infection before confirming whether the room and restaurant reservations are accepted.
For more information We Care! Wuhan Coronavirus

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